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.conversation-preview{color:var(--color-content);font-weight:800}.avatar{width:46px;height:46px;font-size:var(--text-label);letter-spacing:-.02em;background:var(--color-field);color:var(--color-content-muted);border-radius:16px;place-items:center;font-weight:800;display:grid;overflow:hidden}.avatar[data-tone="1"]{background:var(--color-accent-soft);color:var(--color-accent-strong)}.avatar[data-tone="2"]{color:var(--color-caution);background:#f6ecd8}.avatar[data-tone="3"]{background:var(--color-negative-soft);color:var(--color-negative)}.avatar[data-tone="4"]{background:var(--color-card-muted);color:var(--color-content)}.avatar[data-tone="5"]{background:var(--color-positive-soft);color:var(--color-positive)}.avatar-sm{width:36px;height:36px;font-size:var(--text-caption);border-radius:12px}.conversation-main{min-width:0}.conversation-topline{align-items:center;gap:6px;min-width:0;display:flex}.conversation-name{text-overflow:ellipsis;white-space:nowrap;min-width:0;font-size:var(--text-label);color:var(--color-content);font-weight:700;overflow:hidden}.channel-mark{color:var(--color-content-subtle);flex:none;align-items:center;gap:4px;font-size:12px;font-weight:700;display:inline-flex}.conversation-time{color:var(--color-content-subtle);font-variant-numeric:tabular-nums;flex:none;margin-left:auto;padding-left:6px;font-size:12px;font-weight:600}.conversation-preview{color:var(--color-content-muted);font-size:var(--text-caption);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-top:2px;font-weight:500;line-height:1.35;display:-webkit-box;overflow:hidden}.conversation-chips{flex-wrap:wrap;align-items:center;gap:5px;margin-top:7px;display:flex}.unread-dot{background:var(--color-accent);border-radius:999px;width:9px;height:9px;margin-top:6px}.list-empty{text-align:center;color:var(--color-content-muted);padding:56px 28px}.list-empty h3{font-size:var(--text-subheading);color:var(--color-content);margin-top:16px}.list-empty p{font-size:var(--text-caption);color:var(--color-content-subtle);margin-top:6px}.chip{border-radius:var(--radius-pill);white-space:nowrap;align-items:center;gap:4px;min-height:22px;padding:0 8px;font-size:12px;font-weight:700;display:inline-flex}.chip-new{background:var(--color-caution-soft);color:var(--color-caution)}.chip-replied{background:var(--color-positive-soft);color:var(--color-positive)}.chip-booked{background:var(--color-accent-soft);color:var(--color-accent-strong)}.chip-closed{background:var(--color-field);color:var(--color-content-subtle)}.chip-label-moss{background:var(--color-accent-soft);color:var(--color-accent-strong)}.chip-label-amber{background:var(--color-caution-soft);color:var(--color-caution)}.chip-label-clay{background:var(--color-negative-soft);color:var(--color-negative)}.chip-label-forest{background:var(--color-positive-soft);color:var(--color-positive)}.chip-label-neutral{background:var(--color-field);color:var(--color-content-muted)}.bottom-nav{z-index:60;height:calc(var(--tabbar-height) + env(safe-area-inset-bottom));padding-bottom:env(safe-area-inset-bottom);background:var(--color-card);border-top:1px solid var(--color-line);grid-auto-columns:1fr;grid-auto-flow:column;display:grid;position:fixed;bottom:0;left:0;right:0}.bottom-nav button,.bottom-nav a{color:var(--color-content-subtle);flex-direction:column;justify-content:center;align-items:center;gap:3px;font-size:12px;font-weight:700;display:flex}.bottom-nav button[aria-current=page],.bottom-nav a[aria-current=page]{color:var(--color-accent)}.thread{background:var(--color-canvas);flex-direction:column;height:100dvh;min-height:0;display:flex}.thread-header{min-height:calc(64px + env(safe-area-inset-top));padding:env(safe-area-inset-top) 12px 0;background:var(--color-card);border-bottom:1px solid var(--color-line);flex:none;align-items:center;gap:8px;display:flex}.thread-identity{flex:1;align-items:center;gap:10px;min-width:0;display:flex}.thread-name{font-size:var(--text-label);text-overflow:ellipsis;white-space:nowrap;font-weight:800;overflow:hidden}.thread-subline{color:var(--color-content-subtle);align-items:center;gap:6px;margin-top:2px;font-size:12px;font-weight:600;display:flex}.thread-scroll{overscroll-behavior:contain;flex:1;min-height:0;padding:18px 14px 12px;overflow-y:auto}.messages{flex-direction:column;gap:10px;width:100%;max-width:760px;margin:0 auto;display:flex}.day-divider{color:var(--color-content-subtle);text-transform:uppercase;letter-spacing:.06em;align-items:center;gap:10px;margin:10px 0 4px;font-size:12px;font-weight:700;display:flex}.day-divider:before,.day-divider:after{content:"";background:var(--color-line);flex:1;height:1px}.message-row{flex-direction:column;align-items:flex-start;gap:4px;display:flex}.message-row[data-direction=out]{align-items:flex-end}.bubble{background:var(--color-card);border:1px solid var(--color-line);max-width:82%;color:var(--color-content);font-size:var(--text-label);white-space:pre-wrap;overflow-wrap:anywhere;box-shadow:var(--shadow-card);border-radius:18px;padding:10px 14px;line-height:1.45}.message-row[data-direction=out] .bubble{background:var(--color-accent);border-color:var(--color-accent);color:var(--color-on-accent);border-bottom-right-radius:6px}.message-row[data-direction=in] .bubble{border-bottom-left-radius:6px}.message-row[data-state=failed] .bubble{background:var(--color-negative-soft);border-color:var(--color-negative);color:var(--color-negative)}.message-row[data-state=failed] .message-meta{color:var(--color-negative)}.message-row[data-state=failed] .auto-badge{background:var(--color-card);color:var(--color-negative)}.bubble-system{border-radius:var(--radius-pill);background:var(--color-field);max-width:90%;color:var(--color-content-subtle);text-align:center;margin:4px auto;padding:6px 12px;font-size:12px;font-weight:600}.message-meta{color:var(--color-content-subtle);font-variant-numeric:tabular-nums;align-items:center;gap:6px;padding:0 4px;font-size:12px;font-weight:600;display:flex}.quick-reply-row{border-top:1px solid var(--color-line);flex-wrap:wrap;gap:6px;margin-top:10px;padding-top:9px;display:flex}.message-row[data-direction=out] .quick-reply-row{border-top-color:#ffffff2e}.quick-reply{background:var(--color-accent-soft);min-height:32px;color:var(--color-accent-strong);border-radius:999px;padding:0 11px;font-size:12px;font-weight:700}.quick-reply:hover{background:var(--color-card)}.message-row[data-direction=out] .quick-reply{color:var(--color-on-accent);background:#ffffff24}.auto-badge{background:var(--color-accent-soft);color:var(--color-accent-strong);text-transform:uppercase;letter-spacing:.04em;border-radius:999px;align-items:center;gap:3px;padding:1px 6px;font-size:12px;font-weight:800;display:inline-flex}.message-row[data-direction=out] .auto-badge{color:var(--color-on-accent);background:#ffffff29}.message-state{align-items:center;gap:3px;display:inline-flex}.message-state[data-state=failed]{color:var(--color-negative)}.attachment-grid{gap:6px;margin-top:6px;display:grid}.attachment-image{border:1px solid var(--color-line);background:var(--color-field);border-radius:12px;width:min(260px,100%);overflow:hidden}.attachment-image img{object-fit:cover;width:100%;height:auto;max-height:260px}.attachment-file{background:var(--color-field);color:var(--color-content);font-size:var(--text-caption);border-radius:12px;align-items:center;gap:8px;padding:8px 10px;font-weight:600;display:flex}.attachment-unavailable{background:var(--color-card-muted);color:var(--color-content-subtle)}.thread-empty{text-align:center;max-width:360px;color:var(--color-content-muted);margin:auto;padding:48px 20px}.thread-empty h2{font-size:var(--text-heading);color:var(--color-content);margin-top:16px}.thread-empty p{font-size:var(--text-label);margin-top:6px}.composer-area{border-top:1px solid var(--color-line);background:var(--color-card);padding:8px 10px calc(8px + env(safe-area-inset-bottom));flex:none}.composer-inner{max-width:760px;margin:0 auto}.window-banner{min-height:28px;color:var(--color-content-subtle);align-items:center;gap:6px;padding:3px 4px 6px;font-size:12px;font-weight:600;display:flex}.window-banner[data-state=human-agent]{color:var(--color-caution)}.window-banner[data-state=closed]{color:var(--color-negative);font-weight:700}.composer-box{background:var(--color-field);border:1px solid var(--color-field-border);border-radius:22px;align-items:flex-end;gap:6px;padding:5px;display:flex}.composer-box:focus-within{border-color:var(--color-field-focus);box-shadow:0 0 0 3px var(--color-accent-soft)}.composer-box textarea{resize:none;min-width:0;min-height:40px;max-height:124px;font-size:var(--text-label);background:0 0;border:0;outline:0;flex:1;padding:9px 6px;line-height:1.4}.composer-box textarea::placeholder{color:var(--color-content-disabled)}.composer-icon{width:38px;height:38px;color:var(--color-content-muted);border-radius:50%;flex:none;place-items:center;display:grid}.composer-icon:hover{background:var(--color-card);color:var(--color-content)}.composer-send{background:var(--color-accent);width:40px;height:40px;color:var(--color-on-accent);transition:background var(--duration-fast) var(--ease-out),transform var(--duration-fast) var(--ease-out);border-radius:50%;flex:none;place-items:center;display:grid}.composer-send:hover{background:var(--color-accent-strong)}.composer-send:active{transform:scale(.94)}.composer-send:disabled{background:var(--color-content-disabled);cursor:not-allowed}.composer-note{color:var(--color-content-subtle);align-items:center;gap:6px;padding:6px 6px 0;font-size:12px;display:flex}.composer-error{background:var(--color-negative-soft);color:var(--color-negative);border-radius:10px;align-items:center;gap:6px;margin:0 4px 6px;padding:8px 10px;font-size:12px;font-weight:700;display:flex}.attachment-preview-row{flex-wrap:wrap;gap:6px;padding:6px;display:flex}.attachment-preview{border:1px solid var(--color-line);background:var(--color-card);border-radius:10px;width:64px;height:64px;position:relative;overflow:hidden}.attachment-preview img{object-fit:cover;width:100%;height:100%}.attachment-preview button{color:#fff;background:#142019b3;border-radius:999px;place-items:center;width:20px;height:20px;display:grid;position:absolute;top:2px;right:2px}.thread-layout{grid-template-columns:minmax(0,1fr);height:100%;min-height:0;display:grid}.details-pane{background:var(--color-card);border-left:1px solid var(--color-line);padding:18px 16px 32px;display:none;overflow-y:auto}.details-section{border-bottom:1px solid var(--color-line);padding:14px 0}.details-section:last-child{border-bottom:0}.details-label{text-transform:uppercase;letter-spacing:.1em;color:var(--color-content-subtle);font-size:12px;font-weight:800}.details-value{font-size:var(--text-label);color:var(--color-content);overflow-wrap:anywhere;margin-top:6px}.details-note{resize:vertical;border-radius:var(--radius-control);border:1px solid var(--color-field-border);background:var(--color-field);width:100%;min-height:84px;font-size:var(--text-label);margin-top:8px;padding:10px;line-height:1.4}.status-select{border-radius:var(--radius-control);border:1px solid var(--color-field-border);background:var(--color-field);width:100%;min-height:40px;font-size:var(--text-label);margin-top:6px;padding:0 10px;font-weight:700}.label-picker{flex-wrap:wrap;gap:6px;margin-top:8px;display:flex}.label-toggle{background:var(--color-field);min-height:30px;color:var(--color-content-muted);border:1px solid #0000;border-radius:999px;padding:0 10px;font-size:12px;font-weight:700}.label-toggle[aria-pressed=true]{border-color:currentColor}.label-toggle[aria-pressed=true][data-color=moss]{background:var(--color-accent-soft);color:var(--color-accent-strong)}.label-toggle[aria-pressed=true][data-color=amber]{background:var(--color-caution-soft);color:var(--color-caution)}.label-toggle[aria-pressed=true][data-color=clay]{background:var(--color-negative-soft);color:var(--color-negative)}.label-toggle[aria-pressed=true][data-color=forest]{background:var(--color-positive-soft);color:var(--color-positive)}.details-action{justify-content:flex-start;width:100%}.thread-placeholder{background:var(--color-canvas);place-items:center;height:100dvh;padding:24px;display:grid}.thread-placeholder-inner{text-align:center;max-width:380px;color:var(--color-content-muted)}.thread-placeholder-inner h2{font-size:var(--text-title);color:var(--color-content);margin-top:18px}.thread-placeholder-inner p{font-size:var(--text-label);margin-top:8px}.sheet-overlay{z-index:var(--z-sheet);animation:fade-in var(--duration-fast) var(--ease-out);background:#14201961;justify-content:center;align-items:flex-end;padding:0;display:flex;position:fixed;top:0;right:0;bottom:0;left:0}.sheet-panel{width:100%;max-height:var(--sheet-max-height);background:var(--color-card);border-radius:var(--radius-sheet) var(--radius-sheet) 0 0;padding:18px 18px calc(18px + env(safe-area-inset-bottom));box-shadow:var(--shadow-sheet);animation:sheet-up var(--duration-base) var(--ease-out);overflow-y:auto}.sheet-header{justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px;display:flex}.sheet-title{font-size:var(--text-heading);letter-spacing:-.01em;font-weight:800}.sheet-body{gap:12px;display:grid}@keyframes fade-in{0%{opacity:0}to{opacity:1}}@keyframes sheet-up{0%{opacity:0;transform:translateY(18px)}to{opacity:1;transform:translateY(0)}}.settings-shell{background:var(--color-canvas);min-height:100dvh;padding-bottom:calc(var(--tabbar-height) + env(safe-area-inset-bottom) + 20px)}.settings-topbar{z-index:20;min-height:calc(var(--appbar-height) + env(safe-area-inset-top));padding:env(safe-area-inset-top) 12px 0;background:var(--color-canvas);border-bottom:1px solid var(--color-line);align-items:center;gap:8px;display:flex;position:sticky;top:0}.settings-title{font-size:var(--text-subheading);font-weight:800}.settings-content{width:100%;max-width:880px;margin:0 auto;padding:18px 16px 24px}.settings-lede{color:var(--color-content-muted);font-size:var(--text-label);margin-bottom:16px}.settings-tabs{scrollbar-width:none;gap:6px;padding-bottom:12px;display:flex;overflow-x:auto}.settings-tabs::-webkit-scrollbar{display:none}.settings-tab{background:var(--color-card);border:1px solid var(--color-line);min-height:38px;color:var(--color-content-muted);font-size:var(--text-caption);border-radius:999px;flex:none;padding:0 13px;font-weight:700}.settings-tab[aria-selected=true]{background:var(--color-accent);border-color:var(--color-accent);color:var(--color-on-accent)}.settings-card{background:var(--color-card);border:1px solid var(--color-line);border-radius:var(--radius-card);box-shadow:var(--shadow-card);margin-bottom:12px;padding:16px}.settings-card-head{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:12px;display:flex}.settings-card h2{font-size:var(--text-subheading);font-weight:800}.settings-card .settings-hint{color:var(--color-content-subtle);font-size:var(--text-caption);margin-top:3px;font-weight:500}.settings-row{border-bottom:1px solid var(--color-line);justify-content:space-between;align-items:center;gap:14px;padding:10px 0;display:flex}.settings-row:last-child{border-bottom:0}.settings-row-main{min-width:0}.settings-row-title{font-size:var(--text-label);font-weight:700}.settings-row-sub{color:var(--color-content-subtle);font-size:var(--text-caption);margin-top:2px}.field{gap:6px;margin-top:10px;display:grid}.topic-head{color:var(--color-content-subtle);align-items:center;gap:6px;font-size:12px;font-weight:700;display:flex}.topic-head span:first-child{flex:1}.topic-head span:nth-child(2){width:160px}.topic-head span:last-child{width:36px}.field-label{text-transform:uppercase;letter-spacing:.08em;color:var(--color-content-subtle);font-size:12px;font-weight:800}.input,.textarea,.select{border-radius:var(--radius-control);border:1px solid var(--color-field-border);background:var(--color-field);width:100%;min-height:44px;color:var(--color-content);font-size:var(--text-label);padding:10px 12px}.textarea{resize:vertical;min-height:96px;line-height:1.5}.input:focus,.textarea:focus,.select:focus{border-color:var(--color-field-focus);box-shadow:0 0 0 3px var(--color-accent-soft);outline:0}.toggle{background:var(--color-line-strong);width:46px;height:28px;transition:background var(--duration-fast) var(--ease-out);border-radius:999px;flex:none;padding:3px}.toggle:after{content:"";background:var(--color-card);width:22px;height:22px;box-shadow:var(--shadow-card);transition:transform var(--duration-fast) var(--ease-out);border-radius:50%;display:block}.toggle[aria-checked=true]{background:var(--color-accent)}.toggle[aria-checked=true]:after{transform:translate(18px)}.rule-card{border:1px solid var(--color-line);border-radius:var(--radius-control);background:var(--color-canvas);margin-top:10px;padding:12px}.rule-card-head{justify-content:space-between;align-items:center;gap:10px;margin-bottom:8px;display:flex}.rule-name{font-size:var(--text-label);font-weight:800}.rule-meta{color:var(--color-content-subtle);font-size:12px;font-weight:600}.rule-reply{background:var(--color-card);border:1px solid var(--color-line);color:var(--color-content-muted);font-size:var(--text-caption);white-space:pre-wrap;border-radius:10px;margin-top:8px;padding:9px 10px;line-height:1.45}.inline-actions{flex-wrap:wrap;gap:6px;margin-top:10px;display:flex}.placeholder-warning{background:var(--color-caution-soft);color:var(--color-caution);border-radius:10px;align-items:flex-start;gap:6px;margin-top:8px;padding:8px 10px;font-size:12px;font-weight:600;display:flex}.connection-card{gap:12px;display:grid}.connection-line{border-bottom:1px solid var(--color-line);justify-content:space-between;align-items:center;gap:12px;padding:10px 0;display:flex}.connection-line:last-of-type{border-bottom:0}.connection-value{font-size:var(--text-label);text-align:right;font-weight:700}.progress-track{background:var(--color-field);border-radius:999px;height:6px;margin-top:6px;overflow:hidden}.progress-fill{background:var(--color-accent);border-radius:inherit;height:100%}.toast{left:50%;bottom:calc(var(--tabbar-height) + env(safe-area-inset-bottom) + 14px);z-index:var(--z-toast);background:var(--color-accent-strong);max-width:min(92vw,420px);color:var(--color-on-accent);font-size:var(--text-caption);box-shadow:var(--shadow-sticky);text-align:center;border-radius:999px;padding:10px 16px;font-weight:700;position:fixed;transform:translate(-50%)}.desktop-only{display:none}.mobile-only{display:block}@media (max-width:1023px){.mobile-hidden{display:none!important}}@media (min-width:640px){.sheet-overlay{align-items:center;padding:24px}.sheet-panel{border-radius:var(--radius-hero);max-width:560px;box-shadow:var(--shadow-raised);padding-bottom:18px}}@media (min-width:1024px){.desktop-only{display:block}.mobile-only{display:none}.mobile-hidden{display:block!important}.inbox-shell{grid-template-columns:372px minmax(0,1fr);height:100dvh;display:grid;overflow:hidden}.list-pane{border-right:1px solid var(--color-line);height:100dvh}.mobile-appbar{height:var(--appbar-height);padding-top:0}.conversation-list{padding-bottom:12px}.bottom-nav{display:none}.thread-host{height:100dvh;overflow:hidden}.thread{height:100dvh}.thread-header{min-height:64px;padding-top:0;padding-left:18px;padding-right:18px}.settings-shell{padding-bottom:40px}.settings-topbar{min-height:var(--appbar-height);padding-top:0}.settings-content{padding:28px 32px 40px}.toast{bottom:24px}.login-shell{grid-template-columns:minmax(380px,.9fr) 1.1fr}.login-hero{min-height:100dvh;padding:56px 48px}.login-form-panel{padding:48px}}@media (min-width:1200px){.thread-layout{grid-template-columns:minmax(0,1fr) 304px}.details-pane{display:block}}@media (min-width:1440px){.inbox-shell{grid-template-columns:392px minmax(0,1fr)}}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}